Customer Service & Return Policy
Welcome to the Group Harmonics online store. Group Harmonics, Inc. (hereafter “GHI”) provides website features to you subject to the following conditions. If you visit or shop at this site or at www.GroupHarmonics.com (hereafter collectively referred to as “GHI sites”), you accept these conditions. Please read them carefully. In addition, when you use any current or future GHI service or business you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
Any customer that receives products that are damaged or defective will be eligible to have the defective product replaced free of charge, provided they return the defective original. Any products that are reported lost will be eligible for replacement once a “Lost Package” claim is started with the shipping company. All purchases which arrive undamaged are nonrefundable. If you have any questions, please call us at 505.766.4888.
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as filling your orders, responding to your requests, and customizing future shopping for you, improving our web services, and communicating with you. Typical information we store about you may include: name, main address, shipping address, tax ID, email address, telephone and fax numbers, etc. We use a third party credit card processing service and do not store any of your credit card data within our own systems (read more).
When you visit GHI sites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GHI or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of GHI and protected by U.S. and international copyright laws. All software used on this site is the property of GHI or its software suppliers and protected by United States and international copyright laws.
LICENSE AND SITE ACCESS
GHI grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of GHI. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GHI. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of GHI without express written consent. You may not use any meta tags or any other "hidden text" utilizing GHI’s name or trademarks without express written consent. You may not use any GHI logo or other proprietary graphic without express written permission.
RISK OF LOSS
All items purchased from GHI are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
GHI attempts to be as accurate as possible, but we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to return it in unused condition with a written description of the variance between the description and the product itself.
GHI reserves the right to change prices at any time, for any reason.
By visiting GHI Sites, you agree that the laws of the state of Texas, county of Travis, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and GHI.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Group Harmonics, Inc. - 4005-C Banister Lane - Austin, TX 78704 - www.GroupHarmonics.com